Terms & Conditions of Sale

1. Application

This agreement applies to this sale, and all statements made by Clare MacLeod  in brochures, leaflets, and adverts, on the Internet or verbally. No other terms and conditions shall apply unless confirmed by us in writing. Placing your order means acceptance of this agreement.

2.Orders & Payment

Orders may be received by writing, Internet, or telephone and are only binding when we receive payment of the goods ordered. Payment can be made by cheque, or via Paypal via credit card, debit card, or Paypal account. We reserve the right, by giving you notice at the time you place your order, to increase the price of the Products to reflect any increase in the cost to us, which is due to any factor beyond our control. If we have to pursue payment after delivery of the Products, the cost of recovery shall be payable by you.

If you order a bespoke Horsecare and Feeding Poster, you will receive an email confirming the information you entered in the form and you have 24 hours to check this information and make any amendments by emailing us at clare@equinenutritionist.co.uk. After this time we cannot guarantee that any changes will be possible. You will receive an email confirming your payment and you may cancel your order only up to 24 hours after this time. Your poster is bespoke and it is made up and printed with your details on it.

Regarding the image you upload for your Horsecare and Feeding poster:

  1. Your image must be in JPEG format, and in order to print clearly it must be a minimum resolution of 300 pixels across. Please check your image properties if you are unsure
  2. You must own the image and have copyright for it, and you will retain all intellectual property rights, including copyright
  3. You may not upload, email or otherwise deal with any image where you do not have the right to do so

3. Delivery

Our turnaround time for the Horsecare and Feeding Poster consists of production time combined with delivery time. We endeavour to despatch your Poster to you within 8 working days from the day we receive payment, and delivery from that point should take up to 2 working days (for UK orders only). European and Worldwide orders will take longer. Delivery will be made when the order is delivered to the premises given by you. Risk of the loss of the goods passes to you on delivery. We shall not be liable for any cost or damage caused by late or non-delivery of the Products. Any delay in delivery of the Products shall not give you the right to reject the Products or cancel your order.

We endeavour to despatch other products, e.g. books, within 2 working days from the day we receive payment, and delivery from that point should take up to 2 working days (UK orders only). European and Worldwide orders will take longer.

When you add a product to your cart, you will see the postage cost, which includes both postage and packaging. The book ‘The Truth About Feeding Your Horse’ and the Bespoke Horsecare and Feeding Poster are sent from separate addresses so postage is charged separately for each item, regardless of whether you order both together at the same time.

For European and Worldwide delivery, please contact us at clare@equinenutritionist.co.uk and we will advise you of the cost for any Product.

4. Acceptance

In line with your Consumer rights, you may cancel your purchase of any non-personalised Product at any time within 7 working days of receipt without cause and receive a refund of the Price paid. To do this you must inform us in writing and return the Products immediately, in the same condition you received them and at your own cost and risk. Any statutory Consumer rights are unaffected by this Agreement.

You may not cancel any personalised Product e.g. Horsecare and Feeding Poster after we have confirmed by email that we have received payment.

5. Liability

Where the Products are sold to you as a consumer (within the meaning of the Unfair Contract Terms Act 1977), all representations, warranties, conditions or any other terms express or implied written or oral by statute or common law or otherwise are excluded to the fullest extent permitted by law including but not limited to those regarding fitness for purpose, performance, use or merchantability.

6. Force Majeure

We are not liable for delays in performance caused by circumstances beyond our reasonable control; examples include strikes, terrorist acts, war, supplier/transport/Production problems, governmental or regulatory action and natural disasters.

7. Data Protection

Information disclosed by you to us may be kept, disclosed, recorded or used for the following purposes:

  1. Making or obtaining any enquiries, searches and references including but not limited to credit references
  2. Administering your account
  3. Advising you by letter, telephone or otherwise of our services or Products in which we believe you may be interested
  4. Conducting legitimate and responsible business interests

8. Privacy Policy

We do not disclose your information to third parties unless covered by any Data Protection requirement (see 7 above).

9. Trademarks, Copyrights & Restrictions

Our web site (www.equinenutritionist.co.uk) and materials, including, but not limited to, articles, images, illustrations, audio clips, video clips is the property of Clare MacLeod and are protected from unauthorised copying and dissemination by copyrights that are owned or licensed by Clare MacLeod and by copyright law, trademark law, international conventions and other intellectual property laws.

10. Jurisdiction

English law and the exclusive court jurisdiction of the English courts will apply to this Agreement.

11. Definitions

You, the Customer - a person or company buying Products from Clare MacLeod

Consumer - a private person buying Products for private use.

Clare MacLeod (us, our) - the Product vendor as identified on your invoice and billing note.

Price - as stated in our literature or web site

Product - as described in our web site or literature

Business address for correspondence:

Clare MacLeod MSc RNutr, Blackfords, Greenhill, Wootton Bassett, Swindon, Wiltshire, SN4 8EH.